Frequently asked questions
Quick answers about refills, transfers, delivery and your visit. Still have a question? Call us at +1 (973) 302-9030.
How do I refill a prescription?
Use the online refill form with your name, date of birth, phone number and Rx number, or call the pharmacy. We will contact you if we need anything else. An online request is not confirmed until the pharmacy reviews it.
How do I transfer a prescription to MAA Pharmacy?
Send a transfer request with your date of birth, the medication name and the name and phone number of your current pharmacy. Our team contacts your current pharmacy to complete the transfer.
Do you accept my insurance?
We work with many insurance plans. Call the pharmacy with your insurance card handy and we will confirm your coverage.
Is prescription delivery free?
Yes. Local prescription delivery is free. Online shop orders for non-prescription products can also be delivered, with a delivery fee shown at checkout. We confirm timing and any signature or ID requirement before delivery.
What if an item is out of stock?
We can special order most products. They usually arrive in 1 to 7 business days, and you pay when you pick them up. You can also request a product that isn't in our online shop.
Which languages do you speak?
Our team speaks Arabic, Bengali, English and Spanish. Call us and ask for help in your language.
How do I check the status of my request?
Use Check request status with the request number we gave you and your date of birth, or call the pharmacy.
Why do you ask for my date of birth?
Your name and date of birth together let the pharmacy find your records accurately and protect your privacy.
What should I do in an emergency?
Call 911. Online forms are not monitored for emergencies.